Challenge
Absenteeism rates causing schedule disruptions.
65
fixed routes
14,678,521
passengers in FY-2018
85.41%
on-time performance for FY-2018
Solution
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Determined significance of ‘unscheduled’ absenteeism and subsequently, modified contract language and implemented a ‘no-fault’ attendance policy in maintenance.
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Monitoring Family and Medical Leave Act (FMLA) use more closely and requiring proper documentation when FMLA is used.
