Challenge
Absenteeism rates causing schedule disruptions.
65
fixed routes
14,678,521
passengers in FY-2018
85.41%
on-time performance for FY-2018
Solution
-
Determined significance of ‘unscheduled’ absenteeism and subsequently, modified contract language and implemented a ‘no-fault’ attendance policy in maintenance.
-
Monitoring Family and Medical Leave Act (FMLA) use more closely and requiring proper documentation when FMLA is used.
![charlotte](/sites/default/files/styles/demi_carre/public/photos/citations/bus_us8.jpeg?itok=b5oM0-ym)
![Your future. Our destination.](/themes/ratpdev/images/bloc-citation-en.png)