Challenge
- Offer passengers a quick, practical and reliable journey into and out of Paris-Orly international airport
- Enhance the appeal of a mode of transport that preserves the environment.
- Maintain a high level of performance and ensure that equipment is maintained and modernised
- Develop innovation to raise the Orlyval line to the standards of an airport access system
700,000 km
travelled each year
99.38%
line uptime
96.90%
customer satisfaction
Solution
The Orlyval service has undertaken extensive work on its rolling stock, infrastructure and stations to ensure the line’s continued operation while improving passenger comfort.
A new and more spacious layout in shuttles, LED lighting, new visual identity and real-time passenger information at stations, on the website and aboard trains.
The line is fully accessible to reduced-mobility passengers.
In 2022: 96.9% customer satisfaction and an availability rate of 99.38%!
The flexibility of a driverless line with a human face. Strong presence by staff members in contact with customers helps guarantee a high level of service. The service offering has also been adapted to address demand instantly. Finally, the shuttle is particularly attentive to cleanliness on board trains and other areas.
Orlyval has been hailed for its operational excellence and achieved four stars in R4E EFQM (Recognized for Excellence). The award enhances the quality policy which has already been highlighted with ISO 9001 v2015 certification.
In short, a public transit provider that listens to its customers, treats the environment with care, and constantly strives to make the service even better.
Bon voyage !
